Learning Center
Frequently Asked Questions
Beacon Connect FAQs
Quick answers when you need them.
We’ve gathered the most common questions from teams using Beacon Connect and organized them by feature.
Whether you’re troubleshooting, training someone new, or just double-checking how something works, this page is here to help. Click a section to find the answers you need.
Logging In
Q: What’s the difference between regular login and SSO?
A: Regular login uses a username and password. SSO (Single Sign-On) lets you log in using your school email through Google or Microsoft.
Q: I forgot my password. How do I reset it?
A: Click Forgot Password on the login page. Check your spam folder for an email from cenoreply@gobeacon.com.
Understanding the Dashboard
Q: What’s the dashboard for?
A: It’s your home base. From here, you can quickly jump to messaging, calendar, routing, reports, and more.
Q: Where can I find alerts and updates?
A: Notification cards on the dashboard show what’s new and what needs attention.
Calendars & Events
Q: Can I change how the calendar looks?
A: Yes! You can toggle between month, week, and day views.
Q: Can I filter the calendar?
A: Absolutely. Filter by event type, date, or school. Color-coding helps too.
Messaging
Q: Who sees my messages?
A: Messages go directly to your transportation team—no guessing who to contact.
Q: What’s the best way to organize my messages?
A: Use message categories (like “Lost and Found”) to keep everything tidy and searchable.
Incident Reports
Q: What types of incidents should I report?
A: Behavior issues like fighting, throwing things, or bullying—anything that needs a follow-up.
Q: Can I download a copy of a report?
A: Yep! Click the PDF icon to save and print.
Routing Requests
Q: How do I submit a new request?
A: Open Routing Requests, click Add New, fill in the student info, and hit Send.
Q: Can I submit a bunch of requests at once?
A: Yes—use the Upload File tab for bulk uploads with your preferred spreadsheet.
Q: How do I use the Notes section in an Incident Report?
A: The Notes section lets you document any follow-up actions or decisions made after an incident is reported. You can click into the Notes field to add updates, next steps, or communication details. This helps Dispatch stay informed and share updates with drivers as needed.
Video Requests
Q: How long are videos available?
A: Videos stay on the platform for two business days after they’re ready. Download quickly if you need to keep them.
Q: What info should I include in a request?
A: The more details the better—date, time, route, student name. It speeds things up.
Family App
Q: What do families see in the app?
A: They see real-time bus tracking and alerts for boarding, drop-off, and more. Note: they can only see their child’s bus once it is inside of their zone.
Q: How do we help families get started?
A: Share the setup guide (available in English, Spanish, and several other languages – see the Download Center), and confirm their contact info and route numbers are correct.
Q: Is there a video that shows all the things the Family App can do?
A: Yes! Click here to watch a short video about the Family App.
Q: Are there other languages for the Family App Setup Guides?
A: YES! Check out the Download Center for all the languages available.
Where would you like to go next?
Explore the sections below to visit the learning center, stay updated on news and events, or contact our support team.
