Pro Care Basic Plan FAQs

1-800MD is a national network of board certified licensed Internal Medicine and Emergency Room physicians that diagnose illnesses, recommend treatment, and prescribe medications when appropriate for its members over the telephone, through secure bi-directional video and email.

Immediate access to medical attention can often resolve problems that, if left untreated, could eventually result in hospitalization. 1-800MD provides convenient, affordable access to healthcare at any time, to anyone and from anywhere! 1-800MD provides 24/7 access to a physician without ever having to leave your home or office. No waiting rooms or office visits! Prescriptions, if needed and appropriate, are sent to the local pharmacy of your choice.

No, 1-800MD is not a true insurance plan and should not affect eligibility, as it does not meet the minimum requirement for MA health plans. 

1-800MD uses a third party credentialing agency to ensure that only the best providers are servicing our clients. The credentialing process is comprehensive and includes license verification, reference checks, and background checks. In fact, the process is fully in accordance with the American Association of Preferred Provider Organization (AAPPO) standards and is the same criteria used by hospitals to grant privileges.

No, there is not a minimum age to consult with a 1-800MD physician regarding your medical concern. However, the physician’s ability to provide information or diagnose and treat is dependent on the nature of the symptoms and the patient’s ability to communicate his/her condition to the doctor.

Absolutely! 1-800MD is not insurance. We do not deny access to quality care because of pre-existing conditions.

Yes. 1-800MD services are available 24/7.

No. As a member, you have access to unlimited telephone consults anywhere, anytime.

If after consult with the physician, he/she decides that a prescription medication is indicated as part of your treatment, the doctor will electronically send the prescription to a local pharmacy of your choice.

A 1-800MD physician has the ability (if medically appropriate) to prescribe a wide range of products. These include, but are not limited to, drugs such as antibiotics, antihistamines and maintenance medicines. Our physicians do not prescribe medications regulated by the Drug Enforcement Agency or those that pose a potential for abuse or addiction. And, 1-800MD physicians do not prescribe lifestyle drugs.

What is HealthWallet?

HealthWallet is an app where you will find the details of your plan, including your ID cards.